AI Usage & Limits
The AI Assistant has usage limits to ensure fair access for everyone on your team. This article explains how those limits work and what happens when you reach them.
How Usage Limits Work
Usage is measured by the amount of processing required to answer your questions. Each question and response consumes a portion of your team's usage budget.
There are two usage windows:
| Window | Duration | When It Resets |
|---|---|---|
| Short-term | 4 hours | Every 4 hours (e.g. 00:00, 04:00, 08:00, 12:00, 16:00, 20:00) |
| Weekly | 1 week | At the start of each calendar week (Monday) |
Your team's budget scales with the number of active users on your account — the more users you have, the higher your team's combined limit. This means larger teams naturally get more capacity.
What Happens When You Reach a Limit
If your team reaches the short-term limit, you'll see a message in the assistant panel:
"Your team has reached its AI usage limit for this period. Usage resets every 4 hours."
If your team reaches the weekly limit:
"Your team has reached its weekly AI usage limit."
In both cases, you can continue using the assistant once the relevant window resets. The short-term limit resets more frequently, so most teams will only experience brief pauses.
Note: Usage limits are shared across your entire team, not tracked per individual user. A single user sending many complex questions can consume the budget faster.
Tips & Best Practices
Tip: Ask specific, focused questions rather than very broad ones. A targeted question like "Show me contracted events in March" uses less processing than "Give me a complete breakdown of all events this year with financials."
Tip: Use follow-up questions in the same conversation rather than starting a new one each time. The assistant retains context from earlier messages, so follow-ups are often more efficient.
Frequently Asked Questions
Q: Can I see how much usage my team has consumed?Usage tracking is managed at the system level. If you're concerned about usage, contact your account administrator.
Q: Can the usage limits be increased?Usage limits are configured at the account level. Contact EventWorks support if your team regularly hits limits and needs a higher allocation.
Q: Does the limit apply per user or per team?Limits are per team (account), but they scale based on the number of active users. A team with 10 active users has a higher budget than a team with 2 active users.
Q: What counts as "usage"?Every question you ask and every response the assistant generates consumes processing capacity. More complex questions that require searching multiple data types or returning large result sets will use more than simple lookups.
Q: Will I lose my conversation if I hit the limit?No. Your existing conversations are preserved. You just won't be able to send new messages until the limit resets. You can still browse your conversation history and read previous responses.