Account Groups & Shared Users

An account group links two or more EventWorks accounts under a single billing arrangement. If you have users who appear on more than one account in the group, you can allocate which account each shared user is billed to — so you only pay for them once.

If your account isn't part of a group, this article doesn't apply to you and the section won't appear on your Billing page.

Getting There

Go to Settings > Billing
If your account is in a group, you'll see an Account Group panel
Click Manage shared users

How Shared Billing Works

When two accounts in a group both contain a user with the same email address, that user is "shared". Without an explicit allocation, they'd count once towards each account's user total — and you'd be billed twice for the same person.

The Shared Users page lets you say: bill this user to Account A, not Account B. The user keeps full access on every account they appear on; only the billing assignment changes.

Allocating Shared Users

From the Billing page, click Manage shared users
The page lists every shared user and the account they're currently allocated to
For each user, choose the account you want them billed to from the dropdown
Your changes are saved automatically — there's no separate save button

Tip: A common approach is to allocate each user to whichever account they spend the most time working in. There's no functional difference for the user — it only affects which account's bill they appear on.

Primary Account

Every account group has a primary account — usually the parent or main entity in your organisation. The primary account is shown with a Primary badge on the Shared Users page.

When a new shared user appears in the group, they're allocated to the primary account by default until you change the allocation.

Accounts in the Group

Below the allocation table, the Shared Users page lists every account in the group, with badges showing:

Primary — the primary account in the group
Current — the account you're currently signed in to

Frequently Asked Questions

Q: A user has access to two of our accounts. Why are they only billed once?

That's the point of account groups — shared users are only billed once across the whole group. The allocation simply decides which account they appear on.

Q: I changed an allocation but the user totals on the Billing page haven't updated. Why?

Allocation changes apply to future billing. The Current month usage figure shows what you've accrued so far this month, including any days the user was allocated elsewhere.

Q: Can I move my account out of a group?

Account groups are configured by the EventWorks team. If you need to merge accounts, leave a group, or change which account is primary, contact your account manager.

Q: Do shared users have to log in to a single account?

No. A shared user logs into each account as normal. Allocation is purely a billing decision and doesn't affect their access.