Billing & Subscription Overview
The Billing page is where you manage everything related to your EventWorks subscription — your company invoice details, payment method, current usage, and a full history of invoices and payments.
Getting There
- Click your profile (or the Settings icon) in the top navigation
- Open Settings
- Choose Billing from the sidebar
The Billing page lives at Settings > Billing.
What's on the Page
The Billing page is organised into the following sections:
- Billing details — your registered company name, invoice email, and invoice address. See Billing Details.
- Payment method — set up or review your Direct Debit mandate. See Configuring Direct Debit.
- Account Group (only shown if your account is part of a group) — manage how users are shared across linked accounts. See Account Groups & Shared Users.
- Pricing & usage — your tier pricing, current active user count, and month-to-date usage. See Pricing & Billable Users.
- History — every invoice, payment, and credit applied to your account. See Invoices & Payment History.
Who Can Access the Billing Page
The Billing page is only available to users with access to Settings. If you can't see it, ask your account administrator to update your role.
Frequently Asked Questions
Q: How do I change my plan or pricing?Pricing tiers and contract terms are set by the EventWorks team. Contact your account manager to discuss changes.
Q: Can I cancel my subscription from this page?No — cancellation is handled by the EventWorks team. Contact your account manager or support.
Q: Where do I download a copy of an invoice?From the History section at the bottom of the Billing page — see Invoices & Payment History.